Support Services for PalmScan

Extending Your Unit Warranty -Lengthening the Life of Your System

Support Services optimizes the valueyou get from our systems on an ongoing basis.

Flexible Support to Match Your Needs

MMD support programs arespecifically designed to simplify your job, keep your Ultrasound systems up-to-date andminimize delays due to unexpected downtime and repair costs. We let you choosethe service that best suits your needs.

Maximize your return on investmentby keeping your products up to date and operable with MMD’s Support ServiceMaintenance Plans. Renewable annually after your initial 1 year supportmaintenance expires.

 Option 1) Priority Support Plan – (Annual)

Our Priority supportplan ensures fast, efficient access to our latest firmware and software. Theeasiest and most cost effective way to upgrade your Ultrasound PalmScan systemis to update the software. With this plan, you will receive:

 Unlimited access to the latest software andfirmware updates during the term of your coverage. MMD’s support will notifyyou of any feature enhancements as they become available.

 Unlimited Priority technical support with anaccelerated escalation ladder to ensure your issues are quickly resolved forevery service call you make during your coverage term. You may call forimmediate support during our normal business hours. If you call duringnon-business hours, a service engineer will return your call on the nextworking day.

 Unlimited access to MMD’s Customer ServiceCenter.

Option 2) Premium Support Plan -(Annual)

This plan provides all the benefitsof the Priority Support Plan, plus it protects you from unexpected andexpensive repair services. In addition to all the benefits of the PriorityPlan, you will also receive:

Advance Hardware Replacement. MMDwill immediately ship direct replacements of any covered hardware componentsthat our service engineers determine to be defective. You do not wait forfailures to be repaired and returned.

Your original Equipments will berepaired upon return to MMD Repair Center and returned back with a highpriority.

The warranty also bypasses long delaysassociated with obtaining a purchase order for individual repairs. You onlyneed to refer to your Support Contract number.

Probe Tips are not covered but theyare offered at a reduced price.